Terms & Conditions

Website content

Any reuse of the content, imagery and/or video displayed on this website will be considered copyright infringement.

Pricing policy

All prices are inclusive of GST. The Immersive VR website provides you the ability to receive a price estimate as an indication of the cost of our services based on the information you provide. Should you proceed with the purchase of an Immersive VR service, Immersive VR will validate the areas of the plans submitted by you and/or your designer. The final price will be based on validated plan areas which may differ from those initially provided by you to obtain a price estimate. Prices for other Immersive VR services vary based on the nature and extent of the work to be provided.

Cancellation of studio booking policy

Immersive VR is entitled to charge a rebooking fee in the event a studio booking is cancelled 72 hours (3 days) prior to the confirmed/booked appointment. In the event you cancel your studio appointment, you will be notified by email and SMS and a rebooking fee may be charged to your payment card. A rebooking fee of $550 including GST may apply.

Refund policy

Immersive VR does not issue refunds for cancellations or change of mind. Immersive VR and its representatives/contractors use the required due care and diligence in the interpretation and preparation of materials in accordance with the information provided for client presentation, but cannot be held responsible or liable for perceived deficiencies, omissions or otherwise due to the interpretative nature of the work undertaken. Please contact us if you are not satisfied with your Immersive VR experience to enable us to resolve any problems. A refund fee may apply.

Late arrival policy

Immersive VR sessions are scheduled back-to-back so you must arrive on time. We recommend you arrive 10 minutes early to allow yourself enough time to sign-in, complete the required paperwork and complete your briefing. If you arrive late, your session time will typically be reduced.

Safety policy

  • Participants must be 14 years and over.
  • Participants under the influence of alcohol or drugs will not be allowed to participate and will not receive a refund or credit.
  • You will need to be able to walk around, unassisted for an hour with full use of both arms and hands.
  • People with vision in one eye are able to participate.
For safety reasons anyone with the following impairment/medical conditions are not able to participate:

  • Epilepsy and similar seizure disorders.
  • Broken leg or arm.